We aim to respond to your inquiries promptly but sometimes due to increased number of support requests, Enterprise and Ultimate customer requests/emails are prioritized over Standard customers. Therefore, the response time is faster, and you may expect a 'higher level' of support in case you are not able to set up the page the way you want.
For technical support our response times are prioritized according to your subscription plan:
- Free Forever Plan: Technical support not offered
- Standard Plan: Within 72 hours (excluding weekends)
- Enterprise Plan: Within 48 hours (excluding weekends)
- Ultimate Plan: Within 24 hours (excluding weekends)
While we typically try to respond as soon as possible, during periods of high enquiry volume we prioritize responses based on your subscription level.